30-Day Return Policy

• All purchases made through NORTHWESTERN are eligible under policy, with the exception of pre-owned, lightly-used, outlet, clearance, final sale or gift cards. Ineligible items will be marked as final sale on the product page, in cart at checkout and emailed order confirmation.
• Purchases made through retail or wholesale partners, third-party, non-partner and/or individual resale, etc are not eligible for returns, exchanges or refunds. *For these purchases, please refer to the retailer/partner return policy and/or policies provided from the entity in which the items were purchased.
• Post purchase adjustments & alterations of any kind (painting, re-shafting, re-gripping, or alteration of loft/lie, etc) voids return, exchange & warranty policy eligibility.
• Items returned to NORTHWESTERN will be inspected upon receipt prior to issue of refund, exchange or store credit, and can be declined based on condition(s) at the time of receipt. *Expedited shipping rates are non-refundable.
• Items returned unused and in the original packaging will be refunded in full minus the cost of return shipping. For returns with opened, used items refund values are determined at the time of inspection and will be calculated by the items received and condition(s) in which they arrive.
• Partial refunds and/or store credit will be provided in the event of significant or full set usage, missing items, damage, or in any situation in which the items returned do not meet the conditions as stated above. Refunds will not be issued for returned items exhibiting significant wear or damage, and will be returned to the customer at their expense.
• Return shipping costs will be calculated at the time of label creation and deducted from the refund balance when issued to the original payment method.
• Return shipping costs will be calculated at the time of label creation and deducted from the refund balance when issued to the original payment method.

How to Initiate a Return:

To start a return, please contact us at [email protected] with your order number and reason for return. We will provide instructions and a return shipping label (if applicable).

Return Shipping:

• Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect.
• If a prepaid label is provided, the cost will be deducted from your refund.

Refunds:

• Once we receive and inspect your return, we’ll notify you of approval.
• Approved refunds will be processed to your original payment method within 5–10 business days.
• Shipping charges (if any) are non-refundable.

Exchanges:

Need a different item? Contact us to arrange an exchange. Exchanges are subject to item availability.